Advance Mechanical Heating & Air Conditioning
Greenville, NC
General Business Queries
Are there any additional fees I should be aware of?
When working with Advance Mechanical Heating & Air Conditioning, it's important to be aware that all guarantees and warranties are contingent upon maintaining a Club Membership Agreement with regular maintenance visits performed by Advance Mechanical[0]. This ensures your system remains in optimal condition and you enjoy the full benefits of their comprehensive service guarantees. Additionally, certain guarantees like the No-Lemon Guarantee and the $500 No-Frustration Guarantee are specifically applicable to high-efficiency equipment.
For more personalized advice or to discuss any concerns about potential fees, I encourage contacting Advance Mechanical directly. They are committed to transparency, ensuring you have all the information needed for a worry-free experience.
Can I change my service appointment after booking?
Yes, you can change your service appointment after booking with Advance Mechanical. They are committed to accommodating your needs and providing the best possible service. For the most efficient process, it’s recommended to contact their customer service team directly to reschedule your appointment[1].
If you’ve experienced their service, you might agree with happy customers like Marty F., who praised how "scheduling service was extremely easy and fast"[0].
To reschedule your appointment or make any changes, please get in touch with Advance Mechanical through their contact page or by calling their service line[1].
Can I request a specific technician for my service?
Yes, you can request a specific technician for your service at Advance Mechanical. Our team understands that having a preferred technician can provide peace of mind, and we strive to accommodate such requests whenever possible. Please contact our customer service team when scheduling your appointment, and they will do their best to meet your request. Don't hesitate to reach out to us today for your next service need!
Do you offer any discounts or packages?
Yes, Advance Mechanical Heating & Air Conditioning offers attractive discounts and packages tailored to enhance your comfort and savings. One of the standout offerings is the Comfort Club Plan, where members enjoy exclusive benefits such as discounts on tune-ups and repairs, free inspections, and priority service, making it a top choice for homeowners seeking long-term savings[0]. Additionally, you can refer a friend and get $25 off any future purchase[1]. Consider joining to enjoy these perks and ensure your HVAC system runs seamlessly throughout the year. Contact us to learn more and join today!
How can I get in touch with your office?
To get in touch with Advance Mechanical Heating & Air Conditioning, you can call their office at (252) 355-9191. They are located at 824 W Star Street, Greenville, NC 27834[0]. Whether you need assistance with heating, cooling, or indoor air quality, the team at Advance Mechanical is ready to help.[0].
How much do your services cost?
At Advance Mechanical Heating & Air Conditioning, we offer a range of services to suit your budget and needs. Our Comfort Club membership, for instance, provides twice-yearly tune-ups that can be as low as $19 per month. This plan includes a 77-point inspection and discounts on parts, repairs, and service trip charges[0].
For heating system replacements, we offer free in-home consultations and provide transparent pricing and financing options through Wells Fargo Financing and Optimus[2]. Ellen G., a satisfied customer, praised our service for being thorough and reasonably priced[1].
To learn more about our pricing or to receive a tailored quote, please contact us directly. Our team is dedicated to ensuring your home stays comfortable year-round.
What areas do you serve?
Advance Mechanical Heating & Air Conditioning proudly serves a wide range of communities in eastern North Carolina. Our service areas include Pitt, Beaufort, and Lenoir counties, covering towns like Greenville, Winterville, Farmville, Washington, Chocowinity, Grimesland, Bath, Ayden, Bethel, Grifton, Simpson, Kinston, La Grange, Deep Run, and Pink Hill[0]. If you're unsure whether we cover your area, feel free to give us a call. We're constantly expanding our services and would be delighted to discuss your heating and air conditioning needs[0].
What is your policy on subcontractors?
Advance Mechanical Heating & Air Conditioning does employ subcontractors for their HVAC work. Advance Mechanical performs background checks on all their employees and ensures they are drug-free verified. Their technicians carry the Technician Seal of Safety, ensuring that only trusted professionals conduct the services[0] .
If you seek specific details about subcontractors, contacting Advance Mechanical directly would provide clarity. They pride themselves on transparency, customer commitment, and maintaining a sterling reputation in the surrounding areas .
For dependable HVAC services, consider reaching out to discuss your specific needs and preferences.
What is your process for handling large or complex projects?
At Advance Mechanical Heating & Air Conditioning, we excel at managing large and complex projects with meticulous planning and execution. Our process involves a comprehensive system evaluation, followed by custom recommendations and tailored installation services. Our seasoned technicians ensure that projects are handled efficiently and effectively, minimizing any disruptions[3].
We also have an entire commercial construction design division for new construction as well as upfits and replacements.
We also offer free in-home consultations and personalized service to meet the unique needs of each client[1]. One satisfied customer, Wheeler B., attested to our efficiency, professionalism, and the caring nature of our service, reinforcing our commitment to excellence[0].
For expert handling of your complex HVAC needs, contact us today and experience the high-quality service that our clients in Eastern NC have come to trust[2].
What payment methods do you accept?
At Advance Mechanical Heating & Air Conditioning, we offer a variety of convenient payment options. You can take advantage of flexible financing solutions through partners like GoodLeap and Optimus Financing, which offer high approval rates and only require a soft credit check initially[0]. Additionally, we take all major credit cards, excluding American Express, and checks. These payment methods ensure you have the financial flexibility to manage your heating and air conditioning needs comfortably.
For more details on our payment options, feel free to contact us or visit our website. We're here to help you keep your home comfortable without financial stress!
What services do you offer?
Advance Mechanical Heating & Air Conditioning offers an extensive range of HVAC services, ensuring comfort and efficiency for both residential and commercial clients. We specialize in heating installation, maintenance, service and repair, as well as replacements of heating systems. For cooling needs, we provide installation, maintenance, repair services, and system replacements to keep your space optimally chilled[1].
Our air quality improvements include products and packages tailored to enhance indoor air quality, such as duct cleaning and specialized air quality devices[0]. Additionally, our commercial services cover both heating and cooling sectors, providing businesses with reliable repair, maintenance, and installation solutions[2].
Choose Advance Mechanical for a professional and customer-focused service that’s dedicated to your comfort. Contact us today to experience the high quality and reliable HVAC services we offer!
Miscellaneous
What awards has your company received?
Advance Mechanical Heating & Air Conditioning takes pride in its industry recognition and has received several awards over almost 40 years in business. This includes being acknowledged for their credentials and exceptional customer service that outshine competitors, as evidenced by numerous positive reviews and recognitions from satisfied customers[0]. While specific awards aren't detailed in the files provided, our reputation speaks volumes through numerous satisfied customer testimonials and a strong track record of excellence in service. For the most specific and up-to-date information about awards, I'd recommend contacting us directly. Customers like Steve M. have praised us for doing an "outstanding job," and Judy R. appreciates our "excellent customer service and care"[1]. Let us bring this award-winning service to your home!
Customer Experience
Can I provide feedback or reviews on your services?
Yes, you can certainly provide feedback or reviews on Advance Mechanical Heating & Air Conditioning's services. To do so, you can visit their customer reviews section on their website and click "HERE" to leave a review[0]. Your feedback is invaluable as it helps them maintain high standards of service and respond to customer needs effectively. John C. from Washington described Advance Mechanical as "a model of professional, customer-driven service"[0], highlighting the importance of customer insights in their ongoing commitment to excellence. We eagerly look forward to your thoughts and encourage you to share your experience.
Do you offer any customer loyalty programs or incentives?
Advance Mechanical Heating & Air Conditioning offers an excellent customer loyalty program called the "Comfort Club." By joining, customers can enjoy savings on tune-ups and repairs, which helps prolong the life and efficiency of HVAC systems[0]. Additionally, you can earn $25 off any future purchase by referring a friend[0]. These programs are designed to offer value and maintain customer satisfaction, something our customers consistently praise. Ann B. has noted, "I have done business with this company for many years and have always found them to be professional, prompt, and responsive"[1]. Join the Comfort Club today to take advantage of these incredible benefits and discounts!
How can I contact customer support if I have an issue?
For any issues, you can contact Advance Mechanical Heating & Air Conditioning's customer support at (252) 355-9191. Their office is located at 824 W Star St, Greenville, NC 27834. They are available 8am to 7pm 7 days per week.[0].
How do you accommodate special service requests?
At Advance Mechanical Heating & Air Conditioning, we take special service requests seriously by offering personalized and flexible solutions. Our dedicated team strives to accommodate the unique needs of each customer, whether it involves scheduling around your availability or providing specific services. For instance, our Comfort Club members are promised priority service within 24 hours, ensuring speedy responses to urgent requests[0].
We pride ourselves on being very responsive, as reflected in a customer review by Bickel F., who noted the efficient and knowledgeable service tailored to accommodate their dogs during a visit[1].
To experience our exceptional service, contact us today and discover how we can meet your specific HVAC needs!
How quickly do you respond to customer inquiries or complaints?
At Advance Mechanical Heating & Air Conditioning, we pride ourselves on our swift response time to customer inquiries and complaints. Customers like Jason R. appreciate the prompt service, noting that even a late-night service request received a call back at 7:45 am, before business hours, and a same-day service scheduling[0]. Our commitment to quick service is echoed by Dickie H., who reported receiving quick and professional service with rapid technician arrival[1]. With our dedication to timely responses and high-quality service, we strive to ensure customer satisfaction and address any issues as quickly as possible, ensuring peace of mind and comfort for our clients. Please feel free to contact us for exceptional service.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2swM2VrNWFXRFE0YlhvelNVaDJSMDlzYTFndGJrRRAB!2m1!1s0x0:0x502bd9333486e1ba!3m1!1s2@1:CAIQACodChtycF9oOk03ek5aWDQ4bXozSUh2R09sa1gtbkE%7C0cOPbWr7P3T%7C[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNheFlELTJRRRAB!2m1!1s0x0:0x502bd9333486e1ba!3m1!1s2@1:CIHM0ogKEICAgICaxYD-2QE%7CCgwIud70mwYQuOGHpwI%7C?hl=en-USWhat accommodations do you provide for seniors or individuals with mobility restrictions during service visits?
At Advance Mechanical Heating & Air Conditioning, we understand the importance of accommodating seniors and individuals with mobility restrictions during service visits. We prioritize your comfort and convenience by ensuring our certified technicians are not only knowledgeable and efficient, but also considerate towards specific mobility needs[1]. For example, our team members are trained to make our service visits as seamless as possible by assisting with small adjustments around the home to facilitate access to your heating and cooling systems[1].
We take pride in being a customer-committed company, where our decades-long experience of over 39 years ensures your safety and satisfaction during service interactions[0]. Our commitment to providing personalized and professional care ensures that we cater to the unique requirements of each customer, making your experience smooth and reassuring.
We invite you to contact us today to schedule your service appointment and experience our unmatched dedication to customer care[2].
What happens if I am not satisfied with the service provided?
At Advance Mechanical Heating & Air Conditioning, customer satisfaction is our top priority. We offer a 100% satisfaction guarantee for the first two years after your new system installation. If you are not completely satisfied with our service, we will either correct the issue or provide a full refund by removing the equipment. Additionally, if your system experiences issues within two years, repairs are carried out free of charge[1][2].
We invite you to experience the professionalism and commitment to customer satisfaction that our clients frequently commend. Jason R. mentioned, "They were professional friendly and fixed the problem quickly!" We aim to provide you with the same stellar service[0].
Contact us today for a service experience that prioritizes your comfort and peace of mind!
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2swM2VrNWFXRFE0YlhvelNVaDJSMDlzYTFndGJrRRAB!2m1!1s0x0:0x502bd9333486e1ba!3m1!1s2@1:CAIQACodChtycF9oOk03ek5aWDQ4bXozSUh2R09sa1gtbkE%7C0cOPbWr7P3T%7C[1] https://advancemechnc.com/heating-installation/[2] https://advancemechnc.com/peace-of-mind-guarantees/What is your process for resolving disputes or service issues?
Advance Mechanical Heating & Air Conditioning is committed to resolving disputes or service issues with a customer-first approach. Our process ensures that your satisfaction is a top priority. If you're not happy with our service or product, we offer a full refund and a two-year free repair guarantee if any issues arise within the first two years of installation[0]. Our customers frequently praise our prompt and professional communication, highlighting our ability to diagnose and resolve issues swiftly. For example, Randy S. appreciated our technician explaining and fixing issues in understandable language[1]. This commitment to excellence has earned us a reputation for dependable service and honest dealings. Feel free to contact us directly for any assistance or queries you may have regarding your HVAC system[2].
Service Excellence
Are your technicians licensed and insured?
Yes, all of our technicians at Advance Mechanical Heating & Air Conditioning are licensed and insured to ensure top-tier quality and safety. We proudly display the Technician Seal of Safety, which signifies thorough background checks and regular drug testing of all our staff[0]. This commitment to professionalism and safety guarantees that you receive service from trustworthy, skilled, and dedicated technicians. We take immense pride in our reputation for reliability and customer satisfaction; Jon P. expressed his trust in our team's expertise and swift problem resolution[1]. Contact us today to experience our exceptional service tailored to your HVAC needs!
Can I get an estimated arrival time for my service appointment?
Typically, Advance Mechanical Heating & Air Conditioning technicians arrive promptly and often before their scheduled appointment times. Sharon G. remarked, "Ryan got here a few minutes before my appointment time and kept me informed"[0]. Similarly, Ronnie D. appreciated that the technicians "arrived much earlier than the scheduled appointment"[2].
For real-time updates on your service appointment, expect a courtesy text or call from our team preceding the technician’s arrival[1]. Our dedication to punctuality ensures that you receive priority and efficient service. For the most accurate estimated arrival time, please contact our customer service line. We are committed to maintaining high standards of promptness and customer satisfaction.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURhNW9feVJREAE!2m1!1s0x0:0x502bd9333486e1ba!3m1!1s2@1:CIHM0ogKEICAgIDa5o_yRQ%7CCgwI4rr8pwYQ4KyQhQM%7C?hl=en-US[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNheFlELTJRRRAB!2m1!1s0x0:0x502bd9333486e1ba!3m1!1s2@1:CIHM0ogKEICAgICaxYD-2QE%7CCgwIud70mwYQuOGHpwI%7C?hl=en-US[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNIb09fUzV3RRAB!2m1!1s0x0:0x502bd9333486e1ba!3m1!1s2@1:CIHM0ogKEICAgICHoO_S5wE%7CCgwItPbItgYQuK3UoQI%7C?hl=en-USWhat happens if a technician is running late?
Advance Mechanical Heating & Air Conditioning takes punctuality seriously, reflecting their commitment to customer satisfaction. If a technician is running late, the company typically communicates promptly with the customer to update them on the delay and provide a revised estimated time of arrival. This approach ensures transparency and minimizes inconvenience to the customer. The reviews from satisfied customers emphasize the company's reliability and responsive communication. For instance, Michelle L. appreciated that a technician arrived within the promised window and was professional throughout the service[0]. This practice is part of Advance Mechanical's broader commitment to quality service.
Financing
Are there credit requirements for financing your services?
Yes, Advance Mechanical Heating & Air Conditioning offers flexible financing options through partners like Wells Fargo, GoodLeap and Optimus Financing. To qualify for these financing plans, your credit will need to be approved, which typically involves a soft credit check. This ensures you can enjoy the comfort of our services without experiencing financial strain[0][1].
If you're ready to upgrade your heating or cooling systems but worried about rolling out the full payment upfront, explore our financing options and begin your journey to better home comfort today! Contact us to find out more about our attractive financing options.
Are there financing options for emergency repairs?
Yes, Advance Mechanical offers flexible financing options for emergency repairs. They have partnered with GoodLeap, which uses a soft credit check process, and Optimus Financing, offering up to a 90% approval rate with minimal hassle. Furthermore, Wells Fargo Home Projects credit card is available for customers to manage their expenses conveniently[1].
Tori L., a satisfied customer, praised Advance Mechanical for their prompt service and assistance with financing options when she needed HVAC replacement. She expressed satisfaction with their professionalism and recommendations[0].
Contact Advance Mechanical today to explore how their financing options can assist you in ensuring your home's comfort without financial stress.
Can I pay off my financing early?
Yes, you can pay off your financing early with Advance Mechanical Heating & Air Conditioning. They offer flexible financing options and allow you the convenience of handling your payments according to your schedule. This flexibility helps you manage your finances effectively while ensuring you enjoy a comfortable home environment without delay[1].
For more personalized information on payoff terms and any potential fees associated, it's best to contact their customer service directly at (252) 355-9191. They have been praised for their professional and helpful service, ensuring that customers feel supported and informed[0].
Do you offer financing options for your services?
Yes, Advance Mechanical offers flexible financing options to make your project more manageable. We have partnered with GoodLeap and Optimus Financing, providing simple credit checks and a high approval rate. Additionally, the Wells Fargo Home Projects credit card is available, which offers benefits and convenient payment options[1].
Tori L. shared her positive experience, stating, "I'm so glad I went with Advanced Mechanical for my HVAC replacement. Brock was out the next day to give us a quote and help with the financing options. I recommend them and look forward to working with them in the future"[0].
To explore these options, get in touch with us today and find out how we can make your HVAC needs more affordable.
How long does it take to get approved for financing?
Getting approved for financing with Advance Mechanical is a fast and seamless process, thanks to our partnership with leading financial services such as GoodLeap and Optimus. GoodLeap utilizes a soft credit check initially, allowing you to see if you qualify within minutes. Moreover, Optimus Financing’s Soft Pull technology can deliver a 90% approval rate, usually within seconds. This efficiency minimizes the need for multiple credit applications and checks[1].
Paul H., a satisfied customer, praised our extraordinary financing programs for being attractive and effective[0]. Should you want to explore more about our financial offerings, don't hesitate to contact us today for personalized assistance!
What are the terms and interest rates for your financing plans?
Advance Mechanical Heating & Air Conditioning offers flexible financing terms through partnerships with GoodLeap, Optimus Financing, and Wells Fargo. The approval process is streamlined with soft credit checks, and Optimus Financing boasts a 90% approval rate with just one application required for multiple lenders[1].
Interest rates and specific terms might vary depending on your credit profile and the selected financing option, but these partnerships ensure that you have access to competitive rates and favorable terms tailored to meet a variety of customer needs.
As Paul Hutchison mentions, Advance Mechanical offers "extraordinary financing and warranty programs" that are both attractive and tailored to the customer's needs[0].
For detailed inquiries and to explore the best financing plan for your project, please contact us to discuss your options further.
What documentation is required to apply for financing?
To apply for financing with Advance Mechanical, you need to have a soft credit check completed by GoodLeap, which uses the highest score from all three credit bureaus to determine qualification. The process is designed to be both quick and easy, taking just a few minutes to start. Additionally, the Wells Fargo Home Projects credit card is available with approved credit and offers benefits like a revolving line of credit, and special promotional offers[0].
For any further assistance or to start your application process, contact Advance Mechanical directly. They are committed to making the financing process seamless and customer-friendly[0].
Value
Are there any hidden fees or charges I should be aware of?
Advance Mechanical Heating & Air Conditioning prides itself on transparent pricing and does not have hidden fees. The company ensures a straightforward approach to their services, offering customers detailed breakdowns and one-on-one guidance regarding pricing, warranties, and the installation process[0]. Their commitment to honesty is further emphasized by their customer-first approach and comprehensive satisfaction guarantees[1]. Rest assured, when you choose Advance Mechanical, you're opting for reliable service with no unexpected surcharges. For peace of mind and to experience this transparent service, contact them today!
Can I get a price match if I find a lower quote elsewhere?
Advance Mechanical Heating & Air Conditioning provides a "Best Value Guarantee," ensuring that no one can beat the value and service offered by their experienced technicians, which is backed by numerous industry recognitions and reviews[0]. However, the specifics of a price match policy are not detailed in the available documents. To fully understand the possibilities for a price match if you find a lower quote elsewhere, I recommend reaching out directly to Advance Mechanical. This way, you can get personalized assistance that reflects their commitment to customer satisfaction.
Feel free to contact them at (252) 355-9191 for more information.
Loyalty Program
Can I combine loyalty rewards with other promotions or discounts?
Combining loyalty rewards with other promotions or discounts at Advance Mechanical Heating & Air Conditioning is typically not allowed. Each offer or promotion is designed to be used independently to provide the best savings opportunities possible. As part of the Comfort Club, members enjoy benefits such as a 15% discount on parts, repairs, and indoor air quality products. Additionally, members receive discounts on service trip charges and new equipment purchases[0].
To maximize your savings and explore the available options, refer to the specific terms of the promotions or consult directly with the team at Advance Mechanical Heating & Air Conditioning by calling (252) 355-9191[0].
Do you offer a loyalty program for repeat customers?
Yes, Advance Mechanical Heating & Air Conditioning offers a loyalty program known as the "Comfort Club." This program provides numerous benefits designed to enhance the efficiency and lifespan of your HVAC system. Members receive perks such as free priority service within 24 hours, a 77-point inspection, and a 15% discount on all parts, repairs, and indoor air quality products. Members also enjoy a discount on all new equipment purchases and service trip charges[0].
Advance Mechanical has consistently been praised by customers for their professionalism and care. As W. Brown from Greenville remarked, "I am completely satisfied with Advance Mechanical Inc. Heating and A/C. The preventive maintenance service is excellent. They treat you like family and I am glad to be a member"[1].
To enjoy these benefits and more, consider joining the Comfort Club today!
How do I sign up for your loyalty program?
To sign up for the loyalty program at Advance Mechanical Heating & Air Conditioning, you can join the "Comfort Club." The Comfort Club provides numerous benefits, such as priority service, discounts on parts and repairs, and regular system maintenance to enhance efficiency and longevity[0].
For more information and to start enjoying these benefits, visit their website or contact their office directly[0]. Experience the peace of mind that comes with expert care for your HVAC system all year round!
What benefits do I get from your loyalty program?
Joining Advance Mechanical's Comfort Club loyalty program offers several compelling benefits. As a member, you will receive free priority service with guaranteed response within 24 hours, which ensures that your needs are promptly addressed. You benefit from a comprehensive 77-point inspection of your HVAC system free of charge, helping to maintain peak efficiency and avoid inconvenient breakdowns[0].
Additionally, Comfort Club members enjoy a 15% discount on all parts and repairs, as well as indoor air quality products[0]. To ensure your systems run smoothly year-round, members receive two annual system cleanings and tune-ups at a reduced rate starting at just $19 per month[0].
Customers like John D. have praised Advance Mechanical for being dependable and keeping systems in excellent working order, providing peace of mind and reliable service[1]. Don't miss out on these exceptional benefits; join the Comfort Club today to enhance your HVAC experience.